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Store Policy

Customer Care

As Nikea Farm, we are proud to present it perfectly and to provide easy access to answers as appropriate. We have compiled these advances, the most frequently asked questions, treatments, and answers. If you cannot find what you are looking for, please get in touch. Our crop size will help.

Privacy & Safety

All services provided in our store and products It belongs to our company and is operated by our company.

Our company may collect personal data for various purposes. How and in what way the collected personal data is collected, how and how this data is protected is stated below.

Due to the nature of the business, our Store collects some personal information about the members (such as name-surname, company information, telephone, address or e-mail addresses) by filling out various forms and surveys on the Membership or our Store.

In some periods, our company may send campaign information, information about new products, promotional offers to its customers and members. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, then this selection can be changed in the account information section after logging in as a member, or they can make a notification with the link in the information message they receive.

During the approval process via our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties, except for the purposes and scope determined by the "User Agreement" we have made with our Members.

Our company records and uses the IP address of its members in order to identify system-related problems and to quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.

Our company may use the requested information for direct marketing purposes by itself or by the people it cooperates with, even outside the purposes and scope determined by the Membership Agreement. Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our Store; It can be used in various statistical evaluations, database creation and market research without disclosing the identity of our members, outside the scope and purposes determined by the "Membership Agreement", by our company and its collaborators.

Our company, to keep confidential information strictly private and confidential, to consider it a confidentiality obligation, to ensure and maintain confidentiality, to take all necessary measures and take all necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. commits to show
 
CREDIT CARD SECURITY
 
Our company prioritizes the security of credit card holders who shop at our shopping sites. Your credit card information is not stored in any way our system.
 
When you enter the transaction process, there are two things you need to pay attention to to understand that you are on a secure site. One of them is a key or lock icon on the bottom line of your browser. This indicates that you are on a secure website and all your information is encrypted and protected. This information is only used depending on the sales process and in the direction of your instructions. The information about the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for questioning. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.
The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, the accuracy of financial and address/telephone information must first be confirmed in order for customers who order from our shopping sites for the first time to arrive at the procurement and delivery stage. In order to control this information, if necessary, the customer who has the credit card or the relevant bank is contacted.
Only you can access and change all the information you provide while becoming a member. If you protect your member login information securely, it is not possible for others to access and change information about you. For this purpose, it is acted within the 128-bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.

Internet shopping sites with an information line or customer service service and where full address and telephone information are specified are more preferred today. In this way, you can get detailed information about all the issues that come to your mind, and you can get better information about the reliability of the company that provides online shopping service.

Wholesale Inquiries

Stock keeping advantage
When consumers buy a product from Nikea Fruit, they want the product to reach their hands as soon as possible. For this reason, it plays a very important role to make sales by keeping stock and not to keep the consumer waiting during the supply of the product. Since you have the advantage of holding a certain amount of stock when you buy wholesale products, you can send the product on the same day and use it for your own marketing. At the same time, you can increase customer satisfaction by delivering products in a short time.

Opportunity to sell products in demand
When you buy products that have a certain demand in the market and keep stock, you will display the products that are more likely to be sold on your site. For this reason, you can sell your products by making promotional and advertising activities for the target audience in the current market without the need to create a new market.

Payment Methods 

1) By Bank Transfer or EFT (Electronic Funds Transfer)
You can make any of our T.C Halk Bank accounts (TL, USD, EURO; GBT).

2) You can make payments through the system with WESTER UNION, WISE, MONEY GRAM, REVOLUT, RIA, UPT and TRANSFER GO from ALL Countries. Refunds will be made within 21 working days in order cancellations due to possible order cancellation or stock problems.

3) Delivery
We try to load the products you have ordered within 3 working days and start the shipment. For products that take time to deliver, the cargo delivery time is 7 working days as stated in the product details. You will be informed in case of possible delayed delivery.
In order for the product to be delivered without delay, please state the address of your location as the delivery address.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Bursa-based company will be sent by Sea, Air and Road Transport companies. After your orders are approved, they are delivered to the shipping company at the end of 3 (three) working days at the latest.
You can discuss different delivery terms by consulting our customer representative. In addition, cargo deliveries are only valid for Turkey.

4) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.

 Please be carefull!
Check the products that you think have been damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by keeping a record with the shipping company.
After the product is received, it is accepted that the shipping company and Nikea Fruit Export have fulfilled their duties.
If the product is damaged: Send the report you have prepared to +905426559463 WhatsApp as soon as possible and report the situation to info@nikeafarm.com.
If you perform these operations, we will start working on your products and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.

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